As of 07/01/2026
By using the Bardot website, you are consenting to the collection of information by Bardot and accept and agree to these Terms and Conditions.
Bardot may at its absolute discretion amend these terms and conditions from time to time by posting the amended terms and conditions on the website and as such, will be effective as at that date. Should you not agree with such changes, you must stop using our website and terminate your membership of Bardot by email notification to helloeu@bardot.com.
The terms and conditions outlined here may be amended from time to time without notice to you and will apply to orders placed effective as at the date of amendment. Every effort is made to keep the website up and running smoothly. However, Barol Pty Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond control. Please note that nothing in these Terms and Conditions shall adversely affect your statutory legal rights.
MEMBERSHIP PROGRAM
To join our membership program (Registered Customer) you must be able to enter into a legally binding contract under relevant laws, and you must not be a suspended Bardot loyalty member. Your account may not be transferred or sold to another party.
You warrant that all information and data provided by you during this registration process is accurate, complete and up to date. You must promptly inform Bardot if there is a change to this information or data.
You must take responsibility for the safekeeping of your username and password. Upon completion of a transaction/ website visit to Bardot, it is advisable to log off to ensure your personal information submitted to Bardot is not used by the next person on the computer. You are liable for any activity if an unauthorised person uses your username and password. You release and indemnify Bardot in relation to any liability arising out of the unauthorised use of your username or password. If you suspect or know that someone has stolen or obtained your username and password, you must contact Bardot in writing to cancel and/or change it.
Please note that Bardot reserves the right to change, amend or withdraw loyalty discounts, vouchers and offers at its discretion.
PAYMENT
We accept payments by credit card from Visa, MasterCard, American Express, and Klarna.
Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.
Purchases made using Klarna are subject to the Klarna's Terms and Conditions.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.
SECURITY
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.
For security purposes, Bardot is entitled to request credit card verification at their discretion. Bardot reserves the right not to proceed with the order sale and refund the payment made.
To reduce the risk of online credit card fraud, Bardot may request additional information to process an online order. A small charge may be charged to your account for verification purposes; however, the full amount will be refunded as soon as the order has been successfully verified. Customers will be notified via email if further information is needed.
Bardot reserves the right to cancel the order and process a refund if necessary.
FRAUD
By registering online with Bardot, you agree that all of the details you supply to Bardot are correct and accurate. As the accuracy of all personal details provided by users cannot be confirmed, Bardot takes no responsibility for the inaccuracy of details and/or the false identity of any user. Bardot may suspend or terminate your membership at any time in its sole discretion, if Bardot suspects, proves and/or determines in the circumstances that you are or have been engaged in any fraudulent activity in relation to the website. Bardot reserves its rights to take any applicable and available legal action against you for fraudulent, misleading and deceptive conduct.
TAXES
Prices displayed on our website include VAT and/ or any other tax, when applicable.
Additional duties (including excise duties, customs duties and clearance fees) and taxes may be incurred in the country of destination and are the responsibility of the customer. If these additional charges can be reasonably calculated by Bardot, depending on your country of destination, then these charges will be calculated during the checkout process. If they are unable to be calculated you will be notified on the website in My Bag that additional customs duties and import fees will apply and are the sole responsibility of the customer, to be paid directly to the local customs authorities. If you require further information about your country's taxes and duties, you will need to contact your local customs office directly if you see this message.
We are also prohibited from marking the order as a gift, even if order is placed with the intention of sending to a gift recipient.
TERMS OF SALE
Nothing on this website shall be considered as Bardot making an offer to users of the website, but only as an invitation by Bardot for users of the website to make their own offer to purchase our products.
When you purchase products through this website, you are entering into a contract of sale with the company under the trade name BAROL PTY LTD with registered seat at Ground Floor, 38 Mollison Street, Abbotsford VIC, Australia, on helloeu@bardot.com. We only sell to adult (18 years old) consumers who meet statutory requirements to enter into legally binding contracts. All purchases via the website are transacted in Euro for shipping to Europe countries of GBP for shipping to the United Kingdom. By placing an order through our website, you undertake the obligation to pay the corresponding price and, upon payment, your order will be confirmed and you will receive an order confirmation using the email address you have entered during the checkout, along with a follow up notification email once your order has been dispatched and is ready to ship from our warehouse.
Prices online are exclusive of delivery charges. Prices are subject to change without notice. The different delivery options, estimated delivery time and any delivery costs will be clearly displayed during the checkout process and included in the total price of your purchase. Pricing for your order is as agreed to at the time the order is placed and will be reflected in your order confirmation email. Reduction in price and promotional discounts cannot be applied to prior purchases, and as stated no amendments can be made to your order once it has been submitted.
Goods are subject to availability. An order for goods is accepted at the time of entering of your credit card details. Payment will be validated and accepted real time. If a good / goods you have ordered is/are out of stock, you shall be notified as soon as possible, and your payment will be refunded to the payment method used to complete the transaction.
Bardot reserves the right to amend and update promotional activity on the website without notice. Please note, no changes or amendments can be made to an order once it has been submitted. This includes any request to cancel the order.
Any discounts triggered by the entry of a promotional code will not be applied until payment is validated and will be detailed on the invoice. Bardot reserves the right to refuse an order. Non-acceptance of an order may include but is not limited to:
• The product ordered is unavailable from stock
• The inability to obtain authorisation of payment
• The identification of an error within the product information, including price or promotion
If there are any problems with your order, Bardot will contact you, utilising the contact details entered at checkout at the time of placing your order.
From time to time, Bardot and related company retail stores may run special local promotions (which may not be available on the website) and there may be special offer discounts on the website that are not available in the Bardot and the Bardot related retail stores. Some website promotions may not be available to customers in particular jurisdictions.
For EU online customers only, you have the right to withdraw from the sale within 14 days after your order has been delivered or, in the case of an order comprised of various products with different delivery times, within 14 days after the final product of your order has been delivered. In order to withdraw, you must explicitly state your intention and return the items you have ordered to Bardot. To express your right to withdraw, you are required to email us on helloeu@bardot.com and complete the following form information electronically and press submit at bottom of the form by clicking this link here.
The form will include the following details
I hereby give notice that I withdraw from my contract of sale following goods for the below mentioned order
- Email address
- Order number
- Ordered on (insert date of order)/
- Received on (insert date of delivery)
- Name of consumer(s) (insert your full name)
- Address of consumer(s), (insert your address)
- Date (insert date of filling out this form)
- Description
- Attachments (optional)
The return process must be completed within 14 days of communicating your intention to withdraw from the sale, with the delivery costs for said return process being incurred by you. Upon receipt of your returned order by us and upon verifying the proper condition of the returned products according to our return policy, Bardot will give you a full refund. You cannot exercise the aforementioned right of withdrawal for sealed products that cannot be returned for health reasons, such as underwear that has had its packaging opened. The refund you received may not be equal to the full price paid by you, if the value of the product has diminished due to your handling of the product. Refunds are typically processed within 7 days of receiving the returned items. A partial refund will be issued for partial return of your order.
For a return that is not a withdrawal and for all non-EU customers, a return must be completed within 30 days of delivery. For full price items you are entitled to a full refund less shipping costs and duties paid if applicable or a return voucher whichever you choose. For any sale or outlet items only a return voucher will be issued as a refund less shipping costs and any duties paid if applicable.
Please review our full returns policy here.
We strive to sell products without any defects, i.e. products that conform to the contract of sale, are fit for purpose and possess the necessary characteristics expected of products of the same type. If you discover that the product you purchased from us is defective within 30 days of receiving the product, you can contact us at helloeu@bardot.com and request a full refund by withdrawing from the sale.
Consumers within the EU have a minimum two (2) year legal guarantee period after the sale, during which they may request the seller to redress the sold product’s lack of conformity with the content and the purpose of the contract of sale.
GENERAL
Every care has been taken in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, Bardot disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
These terms and conditions are to be construed in accordance with the EU consumer laws, and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of EU laws.
Certain (hypertext) links in this site will lead to websites, which are hosted by Bardot partners. When you activate any of these you will leave the Bardot website and Bardot has no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under Bardot’s control.
All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Bardot reserves the right to refuse orders where product information has been published in error and this includes but is not limited to incorrect or misstated prices and promotions.
Effort is made to accurately depict the colours of all products that appear on our website. However, as the actual colours you see will depend on your monitor, there is no guarantee that the colours will accurately reflect the colour of the product on delivery.
All sizes and measurements stated are approximate sizes and measurements and every effort is made to ensure accuracy. Please refer to the size guide for clarification.
RESALE OF BARDOT PRODUCTS
You may only place orders via this website for private and domestic purposes. A customer is prohibited from purchasing goods from Bardot for the purpose of resale and on sale to other persons whether as a business or non-business and goods are only for personal use including but not limited to gifting and/or on behalf of another for their personal use. A breach of this will result in cancellation and/or refusal of registration/ order for goods.
COPYRIGHT
Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Bardot. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by https://www.eu.bardot.com. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Bardot is strictly prohibited.
TERMS OF USE: RETURN VOUCHERS
Return vouchers will be issued when a sale product/item is requested to be returned. The return voucher is valid for 5 years from issue date and can be redeemed on eu.bardot.com.
Return vouchers can be used in full or as part payment and any remaining balance will stay until the expiry date given at issue. Bardot is unable to extend credit notes beyond the expiry date.
Bardot cannot be held responsible for lost or stolen return vouchers. Please keep your PIN somewhere safe as lost or stolen return vouchers cannot be re-issued.
Return vouchers cannot be exchanged for cash.
If you do not understand the above Terms & Conditions, or if you have any questions, please contact our friendly Customer Service Team on helloeu@bardot.com.
This website is owned and operated by:
Barol Pty Ltd
ABN 75 640 079 992
Ground Floor
38 Mollison St
Abbotsford 3067
helloeu@bardot.com