The information on this page forms the Online Return Policy and Conditions for Bardot.
ONLINE RETURN POLICY
FULL PRICE ITEMS:
Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or store credit if returned within 30 days of your order delivery date.
SALE ITEMS:
SALE items can only be returned for a Store Credit. Please email helloeu@bardot.com for any further information.
PROMOTION POLICY:
Full Price items purchased on promotion are eligible for a refund or store credit. Bardot deems a full price promotional item to be a full priced item marked down for a limited time that will return to its original price after the promotional period ends. Bardot deems a promotional sale item to be a sale item marked down for a limited time that will return to its original sale price after the promotional period ends (subject to further mark downs). Items purchased during a sale will be marked as ‘Final Sale’ and will not be eligible to be returned for refund or store credit based on change of mind (including sizing & fit, colour, or styling). The terms and conditions for each promotion can be viewed on the product page under the ‘Details’ tab during the promotional period.
ONLINE RETURN CONDITIONS
To qualify for a return on eligible items due to change of mind, items must be unwashed, unworn and in their original condition with tags attached.
Change of mind returns are not accepted on the below due to hygiene reasons:
- Earrings
- Hair accessories
- Hosiery
- Lingerie
- Cosmetics
- Sunglasses
- Swimwear bottoms or one pieces
for hygiene reasons.
Where a purchase does qualify for a refund, this can be made to the original payment method only. Shipping and handling costs are non-refundable for change of mind returns. We are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted. Returns that are eligible for a refund but are marked as Return to Sender (RTS) may incur Return to Sender fees. Where these fees are charged to Bardot, they will be deducted from the final refund amount. In some circumstances, the return may be refused.
HOW TO MAKE AN ONLINE RETURN
Please see the Online Return Policy page here for information on return eligibility.
Eligible items can be returned in line with our policy, within 30 days of delivery for all orders. All online orders purchased from www.eu.bardot.com must be returned to the Bardot Online Warehouse Only. If your return is eligible and meets our return conditions, please email helloeu@bardot.com along with your order number to request a returns authorisation number and include the following information;
- order number
- name on order
- style code
- colour
- size
- return reason code (as outlined on packing slip)
Items assessed to be faulty may be eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please email Items assessed to be faulty may be eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please email helloeu@bardot.com for a returns authorisation.
If you are returning your order from outside the European Union, please ensure the parcel is clearly declared as "Returned Goods" on all shipping and customs documentation. Bardot is unable to accept or pay any duties, taxes, or customs clearance fees associated with returned merchandise.
You are welcome to use your preferred shipping provider to post your items to us, however we do recommend using a tracked shipping service as Bardot cannot be held responsible for returns that are delayed and do not reach our warehouse with no record of shipment.